Frequently Asked Questions

 

**1. How much does it cost to ship a single barrel to Jamaica?**  
The cost depends on the size and weight of the barrel. Provide us with the dimensions, and we’ll give you a tailored quote. Remember, charges may be adjusted if the package is remeasured upon arrival at our depot.  

 

**2. What happens if my cargo is delayed during the peak season?**  
Delays are more common from late October to mid-December due to increased shipping volume. If your shipment is time-sensitive, we recommend booking early to minimize risks. While we can’t guarantee arrival times, we’ll keep you updated on any changes.  

 

**3. Can you collect cargo from multiple locations before shipping?**  
Yes, we offer collection services from multiple locations, provided all items are properly packaged and labeled. Contact us to arrange a coordinated pickup.  

 

**4. What should I do if my package is damaged during transit?**  
While we take every precaution to ensure your cargo is safe, accidents can happen. If you notice damage, contact our destination agent immediately. To prevent issues, consider our professional packing services or insurance options.  

 

**5. Can I ship a motorcycle along with personal belongings?**  
Yes, motorcycles can be shipped alongside other items in a shared container. Ensure the motorcycle is drained of fuel and properly secured. Contact us for advice on combining cargo types.  

 

**6. How do I prepare a car for shipping?**  
Before shipping a car, remove personal belongings, provide the vehicle logbook, and ensure the car is clean and operable. Contact your destination country’s customs for restrictions or additional requirements.  

 

**7. I need my shipment to arrive before Christmas. Is this possible?**  
To ensure pre-Christmas delivery, we recommend shipping no later than early November. Contact us to check sailing schedules and reserve space in advance.  

 

**8. Can I track my shipment in real-time?**  
Yes, we provide tracking options for all shipments. You’ll receive updates as your cargo progresses to its destination.  

 

**9. What if I need to make changes to my shipment after booking?**  
If you need to adjust your booking, such as adding items or changing the destination, contact us as soon as possible. We’ll do our best to accommodate your request, though additional charges may apply.  

 

**10. Do you handle customs clearance at the destination?**  
Yes, our agents at every destination can assist with customs clearance procedures. They’ll guide you through any required paperwork and fees.  

 

**11. Can I ship fragile items like electronics or glassware?**  
Yes, but we recommend professional packing to protect fragile items. Let us know in advance, and we can help ensure your shipment is secure.  

 

**12. What happens if my consignee’s address changes after the shipment leaves?**  
If the consignee’s address changes, contact our destination agent immediately. They will work to reroute the shipment, but additional fees may apply.  

 

**13. Is there a weight limit for packages?**  
There’s no specific weight limit, but excessively heavy items may require special handling or incur additional charges. Provide accurate weight and dimensions when booking.  

 

**14. Can I ship household appliances like refrigerators or washing machines?**  
Yes, we ship large appliances. Ensure they are clean, dry, and packaged securely to prevent damage during transit.