Frequently Asked Questions

 

How much does it cost?

The amount that we charge is based on the size (i.e. cubic meters) of the cargo that you are shipping. Please contact our office with the dimensions of the cargo and we will be more than happy to quote you for your shipment. When the cargo arrives at our depot, we will remeasure the package and adjust the price if we feel it is necessary.

 

Is there a minimum charge?

Yes. In order to cover freight, handling and documentation charges we have a minimum charge to make sure that everything is covered.

 

Do you ship worldwide?

No. we only specialise in shipping to the Caribbean.

 

Do you have a sailing schedule?

Yes. Please CLICK HERE to see our latest sailing schedule for your shipping requirements.

 

Are arrival times guaranteed?

No. It is impossible for any shipping company to guarantee arrival times, so any companies that tell you this are not telling you the truth. We will do everything that they can to make sure that your cargo arrives according to our sailing schedule, as detailed on the website, but we cannot control factors that are beyond our control that may affect the arrival time. We advise any customers who need to ensure that their cargo arrives by a certain deadline, to ship their items earlier to minimise the risk of missing a deadline in case of delays.  Delays are more likely to occur during the peak season, which is from the end of October until the middle of December, so we ask customers to bear this in mind when shipping any cargo that is time-sensitive.

 

What about payment for the shipping charges?

Any ocean freight charges usually are payable at the time of booking, but any charges that occur at the final destination are the responsibility of the consignee/receiver. In order to avoid any delays and unnecessary storage charges, we advise all customers that they pay the freight charges at the time of booking.

 

Can I pay by credit or debit card?

Yes. Debit cards and all major credit cards are accepted as payment from customers for their shipping.

 

Is there an office at the destination I can contact?

Yes. we have agents at every location that we ships to. Our agents can advise or assist customers with; local customs clearance procedures and local charges.

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Can you collect my cargo from me?

Yes. We can collect your cargo from wherever you need us to, provided that it is packaged and addressed adequately to ensure no damage occurs during transit.

 

Can I deliver my cargo to you?

Yes. You can deliver your cargo straight to our warehouse no less than 48 hours prior to the closing date. We ask that customers contact our office before delivering to the warehouse so that we can make a booking and ensure that there is a space reserved in the container for your cargo – visit our CONTACT US page.

 

Where do I deliver my cargo to in the UK?

Before you deliver your cargo to our warehouse, please get in contact with our office either by calling us on 01582858115
or emailing bluemountainshippingcompanyltd@gmail.com Once you’ve done one of these, you can deliver your cargo to:

 

Blue Mountain Shipping

Unit 2 Roman Industrial Estate,

Tait Rd, Croydon CR0 2DT

Opening times: Monday – Friday 08:30 – 16:00

 

Who is responsible for packing and marking my cargo?

You are. As the shipper, you are responsible for making sure that your cargo is adequately packed and addressed for shipment. Please remember that cargo can sometimes hit rough weather during transit and potential rough handling at destination warehouses which we have no control over.

You should always make sure that you mark the address of the consignee clearly on each package. You should beware that some destination countries will fine the consignee if the package is addressed incorrectly.

 

Do you provide packing and/or wrapping services?

Yes. If you have a large shipment and you would like some help with professional packing, we may be able to assist. Please contact our office to enquire.

 

Can you ship cars?

Yes. Cars can be professionally packed into freight containers.

Every care is taken when loading cars to ensure that they are not damaged in handling or transit and we offer competitive freight rates based on the size of your vehicle.

They are some import restrictions for some islands, so please contact the relevant High Commission or customs before shipping to ask for advice. All vehicles are checked over by the police so, prior to shipment you will need to provide a log book.